GOOD OLD FASHIONED SERVICE

When you make a purchase you want to know that you are secure. From service, repair to valuation and restoration we are here to help!

Our warranty and customer service policy is based on the “Golden Rule” which is “we treat you the way we would like to be treated”. In nearly 60 years of continuous service to customers from all over the globe we can say with complete honesty that you will be glad that you shopped with us. Long after you have made your purchase you will be pleasantly surprised when it comes time to resize your ring, or renew the polish on your pendant and find that we are still here ready to help you bring your original purchase back to an “as new” condition.

So shop with confidence!

REPAIRING YOUR JEWELLERY

You wouldn't scrap your house for its bricks, so don't scrap your jewellery for its gold! Instead, repair, remake, and restore your old pieces to their former beauty. Selling your gold with a disreputable dealer is like selling your house for the value of the scrap materials; the jewellery you wear was made possible through the hard work that went into designing and manufacturing. So why sell your gold for next-to-nothing when these merchants will often just polish the item and realize its true value at a jewelry auction.

At Australian Opal Cutters we are opening up our 'best-kept secret': a handcrafting jewelry workshop where you can bring in your jewelry for a free appraisal. You will discover better prices for your heirlooms or (with the help of our master jeweler) re-create brand new contemporary masterpieces from your much-loved items. So drop in and see us today for the real gold price, and a surprisingly fresh approach to looking at your old jewellery.

CUSTOM OPAL JEWELLERY

No matter where you go you will pay a lot more than you will with us, and that isn't because we cut corners! The Ghellers Guide (The international Pricing Standard for jewellery makeup) states that an average ring makeup runs at about USD$2,500, but by going directly to us you will find that you will save on the labour costs resulting in a cheaper outcome, whilst retaining the quality.

DESIGN
ESSENTIALS

Ring design, can be both beautifully simple, or complex, each resulting in sophisticated designs. After designing and hand making literally thousands of opal rings over 40+, years we would make one small suggestion...'let the opal sing'. It is so easy to get carried away with design, flourishes and filigree when the opal you have fallen in love with is absolutely unique and incredibly beautiful just 'as is'.

Another suggestion is to look at what the wearer (whether that be you or a friend) already enjoys. Pieces that are loved and worn continually are a fantastic 'guide' to revealing what design will be not only well-received but loved and enjoyed for decades.

Whether you 'get creative' or 'keep it simple you can be assured that this is the 'draft stage' only. Every ring has the option of having a CAD file emailed to make sure that there is absolutely no confusion. If you select the CAD service you can also make changes to the design. This is great for anyone who is excited to be designing a ring but is just not 100% sure that they are happy with the design.

Lastly, look at this page for 30 seconds and see which ring your eye keeps coming back to. This could be a great place to start in designing your creation.

There is a process that we follow when asked to make and design custom jewellery, with the same steps used every time:

  • Sit together and discuss the idea
  • Look at currently available designs, and see if you would like to expand on them, or talk and create sketches for an idea you have that may not exist. The rings and jewellery presented are the most successful designs we have ever produced. These designs are universally accepted, loved internationally and transcend generational bias and the fleeting fashions that come and go, and stand as a safe choice to build upon.

Although we prefer face-to-face discussion, communication by email is an option! This same process is followed, only with the need for many more images in order to effectively convey the desired effect.

In each instance we aim to answer the 4 most commonly asked questions when having a design made by hand.

DESIGNING THE
PERFECT PENDANT

Congratulations on deciding to design your very on bespoke pendant! A natural Australian opal is an absolutely unique gemstone and will be sure to captivate anyone who has the privilege of being able to see it on you while you wear it. Because Opals are so stunning and diverse in their colour, pattern and scintillation that they are just as stunning when set in an elaborate design with nourishes, accentuating stones such as diamonds or sapphires, or, set simply in an elegant yet 'classic' style that "lets the opal do the work". The designs presented here are "the classics", designs that have 'stood the test of time' and have proven to bring joy to the wearer and viewer alike.

Designs that have already attracted your attention can be combined, modified or adjusted to create a new version. Or, you could choose to sketch a style that is absolutely original if you can sketch it we can make it! Whatever you do rest assured you will "know" when it is ready to go to the jewellery for manufacture. Once you have completed your sketch you have the additional option of an email containing an autocad renger. This will give you a 'graphic' very similar to the ones you can see presented here. Once you have this you will be able to further amend or adjust your design. We can 'tweak' the rendered design until you are 100% happy!

CHOICE

What metals are used for my jewellery?

As we make every item by hand from solid gold, we can make your item fit your exact specifications. We will create the EXACT design you are looking for, this will be a handcrafted design fashioned from one piece of gold, or (if you prefer) will be made using a high-quality alloy for White Gold. In addition to this, we use a high grade palladium with a 95% mix ratio (many use 75% quality or less), and we guarantee that there is no nickel in our alloy.

We stand by our hallmarks and guarantee quality. There are many unscrupulous manufacturers who go as far as creating items with inferior metals (even brass) and gold plate it with a solid gold hallmark. Here you can be absolutely sure that the gold is what we say it is.

SATISFACTION

What if I am not satisfied?

If you do not like your item when it is completed we will re-make the item up to three times until you are completely satisfied. Our company policy is 'we do not rest until you are happy' we will even make it again if we need to. Remember - our policy is customer satisfaction.

SHIPPING

How can I get this as I am overseas?

We use FedEx which is internationally recognized and all insurance is covered by us which brings the postage down to as little as USD$45 (AUD$75). Your item can be shipped to home or work on a date that suits you and you will be notified 2 days before it arrives.

DESIGN

How can I design this? I am not a designer?

We begin the process by drawing around the stone, then add a simple bale or a shoulder setting and then wrap a piece of gold around with a little design and diamonds. At each stage we will email you and gather your feedback and input. We are also able to provide computer renderings (that is, 3D 'mock-ups') that showcase the jewellery so you can be satisfied and confident in your approval.

All Australian Opal Cutters and Pearl Divers items are backed by an international warranty and service guarantee.

CHOOSING YOUR
GOLD TYPE

Yellow Gold

Gold is generally the most popular choice for bespoke jewellery, rings, earrings, pendants, necklaces and bracelets. There are two main things to consider when looking at gold: first, which gold carat to choose and second, the gold color or the combination of gold colors available. Yellow gold is made by mixing pure gold with aIloy metals such as copper and zinc.

In practical terms, 18k generally holds up to everyday wear better than 9k and tends to look better than 9k as it ages over the years. This is one of the reasons why 18k is normally the preferred form of bespoke jewellery. 18k is more expensive than 14k and 10k, which, in a large men's ring, can be a noticeable difference.

Platinum

Raw platinum is naturally a white metal, But unlike gold it is used in jewelry in almost its purest form (approximately 95% pure). Platinum is extremely long wearing, very "white" when polished and is a very dense and heavy metal. A platinum ring will 'feel' heavier than an 18ct 'k' gold ring. Platinum is more expensive than gold and will be approximately one and a half times the price of an 18k yellow or white gold ring. Being harder platinum is less likely to scratch (than a gold ring, which is considered a 'softer' metal) but will 'dent' if hit with a hard object.

Rhodium Plating

All white gold, is essentially an alloy of pure (24ct) yellow gold which generally has a very slight yellow tinge. The rhodium plating is a process which gives the white gold its ultra white colour by placing a coating over the existing metal. Rhodium is a very precious metal that can cost ten times as much as gold or more! Although Rhodium is generally not considered a feasible material to make jewelry from, because it is stressed and brittle, and very difficult to "work* property for jewelry making, and its price is terribly volatile, Rhodium is fabulous as a plating for jewelry because it is glitteringly, dazzlingly, white and mirror like. It's like chrome, but much whiter, and one of the most reflective of metals. Australian Opal Cutters offers free Rhodium plating for life (something that usually costs up to $150 USD). This is a service that wilt bring your jewellery item back to its original beauty.

Rose Gold

Rose gold is made using a mix of pure gold with alloys including copper. The copper provides the Rose-Reddish color.

White Gold

White gold is an alloy of gold and some white metals such as silver and palladium.

Starling Silver

Sterling silver is a white-grey colored metal which is less expensive than Gold, Platinum and Titanium. Silver is a softer metal than gold, titanium and platinum and does not have hardness that the other metals do. However, Sterling silver has 7.5% copper which makes it a little harder. This is an extremely popular metal due to the cost and beauty. It has seen significant demand for diamond jewelry in recent years. Due to quick rising costs of gold, silver has definitely become a contender in the jewelry market. This demand has inspired jewelry manufacturers to increase selection and quality tenfold. Making it a more than viable option to gold. Unfortunately, silver is also more prone to oxidation, sometimes causing the silver to turn black. Though, silver jewelry can easily be made to look like new again if you use a silver jewelry cleaner available from most jewelry stores or preferably having your jewelry cleaned by a jeweler.

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